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Privacy Policy

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Introduction
Welcome to Complete Healthcare Services (CHS). Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, [www.completehealthcare.co.za] (the “Site”). We are committed to complying with the Protection of Personal Information Act (POPIA) and ensuring the privacy and security of your personal information. By using the Site, you agree to the terms outlined in this policy.

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1. Information We Collect

  • We may collect various types of information depending on your interactions with us:


  • Personal Information: Name, contact details (email, phone number), address, date of birth, and other identifiers.


  • Health Information: When necessary, we may collect health-related information to provide our services.


  • Payment Information: If you make a payment through our Site, we collect payment details for processing.

  • Automatically Collected Information: IP address, browser type, device information, and browsing behavior on our Site.


2. How We Use Your Information

  • The information we collect is used to:


  • Provide and maintain our services


  • Process payments and manage billing


  • Communicate with you, including responding to inquiries


  • Comply with legal obligations and protect against legal claims

  • Improve our Site, analyze trends, and gather insights into usage


3. How We Share Your Information

  • We do not sell or rent your personal information to third parties. We may share your information with:


  • Service Providers: Companies that assist us in running our business, including payment processors, IT support, and marketing service providers.


  • Legal and Regulatory Authorities: When required to comply with legal obligations or in response to lawful requests.

  • Business Transfers: If Complete Healthcare Services is involved in a merger, acquisition, or asset sale, your information may be transferred.


4. Security of Your Information
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no online transmission is 100% secure, and we cannot guarantee absolute security. In the event of a data breach involving your personal information, we will notify you and the Information Regulator as required by POPIA.

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5. Data Retention
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

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6. Your Choices and Rights

  • Depending on your location, you may have certain rights regarding your personal information:


  • Access: Request a copy of the information we hold about you.


  • Correction: Request corrections to any inaccurate information.


  • Deletion: Request deletion of certain personal information, subject to our legal obligations.

  • Opt-Out: Choose not to receive marketing communications by following the opt-out instructions provided in each email.


7. Your POPIA Rights

  • As a South African resident, you have specific rights under the Protection of Personal Information Act (POPIA), including:


  • Right to Know: You have the right to know what personal information we collect, how it is processed, and with whom it is shared.


  • Right to Consent: We will request your consent before collecting, processing, or sharing your personal information, except where we are legally permitted to do so without consent.


  • Right to Withdraw Consent: You may withdraw your consent to our use of your personal information at any time. This can be done by contacting us directly.

  • Right to Lodge a Complaint: If you believe we are handling your personal information inappropriately, you may lodge a complaint with South Africa’s Information Regulator.

 

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. Please review their privacy policies before engaging with them.

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9. Children’s Privacy
Our services are not intended for children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will take steps to delete it promptly.

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10. Changes to This Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new policy on this page. You are advised to review this Privacy Policy regularly for any updates.

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11. Contact Us
If you have questions or concerns about this Privacy Policy or our practices, please contact us at:

Complete Healthcare Services
2 Hythe Avenue, Mulbarton, Johannesburg South, 2190
info@completehealthcare.co.za
+27 61 414 5975

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For any questions, requests, or concerns regarding your personal information or POPIA compliance, please contact our Information Officer at the email address above.

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