About Us
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Discover Our Exceptional Care
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Complete Healthcare Services is a leading licensed medical nursing practice dedicated to providing exceptional domiciliary and occupational healthcare services across South Africa. With years of experience, our team of skilled professionals offers personalized care tailored to individual needs, including rehabilitative, palliative, and other specialized nursing services.
Whether you require intensive care at home or post-pregnancy support, our flexible approach allows us to serve clients in various settings, ensuring optimal care and comfort wherever needed. Choose Complete Healthcare Services for compassionate, reliable, and expert home nursing solutions.
​A Legacy of Care
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Since 2001, Complete Healthcare Services has led the way in compassionate home nursing care across South Africa. Our dedicated team provides exceptional, personalized healthcare, from intensive and post-partum care to at-home medical equipment rentals, adapting to each client's unique needs.
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With a commitment to high ethical standards and the latest medical advancements, we’re proud of the lives we’ve touched and our role as a trusted healthcare provider. Our seamless, holistic approach ensures coordinated care that supports your recovery and enhances well-being.
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How are caregivers or nurses selected and trained?Our caregivers and nurses undergo a rigorous recruitment process, including background checks, qualifications verification, and competency testing. They receive ongoing training to stay updated on best practices and are carefully matched to each patient based on skill level and patient needs. All our nurses have to be registered with the SA Nursing Council.
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What services does homecare cover?Homecare services can include medical and non-medical support such as specialist nursing care such as tracheostomy care, wound care, medication management, physiotherapy, post-surgery recovery, palliative care, personal hygiene assistance, companionship, and 24-hour nursing. We assess each patient’s needs to tailor a care plan that meets their specific health requirements.
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Is homecare covered by the Medical Aid?Coverage for homecare services depends on your specific medical aid plan. Some medical aid providers cover specific types of homecare, like post-operative or palliative care, while others may offer limited benefits.
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How much does homecare cost, and what factors affect the pricing?Homecare costs vary based on the type of care (medical vs. non-medical), the duration and frequency of visits, and whether specialized skills are required (e.g., fully ventilated patients, tracheostomy care, dementia and Alzheimer’s care, post stroke care etc). We provide transparent quotes and tailor packages to meet budgetary needs where possible.
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What are the benefits of homecare over hospital care?Homecare allows patients to receive personalized, one-on-one care in a familiar environment, which can improve comfort, reduce hospital readmissions, and even speed up recovery. It’s especially beneficial for post-surgery care ( to prevent infection)elderly patients or those with chronic conditions who prefer to remain at home.
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How are care plans developed, and can they be personalised?Our care plans are entirely personalized. We start with a comprehensive assessment of the patient's medical, personal, and emotional needs, then work with families and healthcare providers to create a plan that best supports the patient’s goals.
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What safety measures are in place?We prioritize patient safety with strict infection control practices, emergency protocols, and routine supervision of caregivers and nurses. Our nursing staff are trained to handle emergencies and follow detailed safety protocols to ensure patient well-being.
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What is the process for transitioning from hospital to homecare?We coordinate directly with the hospital's discharge team to ensure a smooth transition by managing paperwork, arranging necessary medical equipment, and preparing the homecare team to meet the patient's needs. Typically, the paperwork includes a nursing assessment by one of our highly qualified registered nurses, conducted either at the hospital, sub-acute facility, or the patient's home, as well as a letter of motivation from the treating doctor. Our case managers—also registered nurses with extensive experience liaising with medical aids—will submit the documentation to the medical aid for authorization.
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Is there flexibility in scheduling and the level of care?Yes, our services are highly flexible. Care schedules can be adjusted according to patient needs, whether you require additional hours, more frequent visits, or a change in the type of care provided.
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Are background checks conducted on caregivers?Yes, all nurses and caregivers undergo thorough background checks, including criminal record screenings and reference verifications, to ensure safety and reliability. Only qualified and vetted professionals join our team.
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How can I monitor the quality of care being provided at home?We provide regular updates to families, including reports and feedback sessions. Our registered nurses conduct periodic check-ins to maintain high standards and ensure that patients are comfortable and receiving quality care.