Our caregivers and nurses undergo a rigorous recruitment process, including background checks, qualifications verification, and competency testing. They receive ongoing training to stay updated on best practices and are carefully matched to each patient based on skill level and patient needs. All our nurses have to be registered with the SA Nursing Council.

Homecare services can include medical and non-medical support such as specialist nursing care such as tracheostomy care, wound care, medication management, physiotherapy, post-surgery recovery, palliative care, personal hygiene assistance, companionship, and 24-hour nursing. We assess each patient’s needs to tailor a care plan that meets their specific health requirements.

Coverage for homecare services depends on your specific medical aid plan. Some medical aid providers cover specific types of homecare, like post-operative or palliative care, while others may offer limited benefits.

Homecare costs vary based on the type of care (medical vs. non-medical), the duration and frequency of visits, and whether specialized skills are required (e.g., fully ventilated patients, tracheostomy care, dementia and Alzheimer’s care, post stroke care etc). We provide transparent quotes and tailor packages to meet budgetary needs where possible.

Homecare allows patients to receive personalized, one-on-one care in a familiar environment, which can improve comfort, reduce hospital readmissions, and even speed up recovery. It’s especially beneficial for post-surgery care ( to prevent infection)elderly patients or those with chronic conditions who prefer to remain at home.

Our care plans are entirely personalized. We start with a comprehensive assessment of the patient's medical, personal, and emotional needs, then work with families and healthcare providers to create a plan that best supports the patient’s goals.

We prioritize patient safety with strict infection control practices, emergency protocols, and routine supervision of caregivers and nurses. Our nursing staff are trained to handle emergencies and follow detailed safety protocols to ensure patient well-being.

We coordinate directly with the hospital's discharge team to ensure a smooth transition by managing paperwork, arranging necessary medical equipment, and preparing the homecare team to meet the patient's needs. Typically, the paperwork includes a nursing assessment by one of our highly qualified registered nurses, conducted either at the hospital, sub-acute facility, or the patient's home, as well as a letter of motivation from the treating doctor. Our case managers—also registered nurses with extensive experience liaising with medical aids—will submit the documentation to the medical aid for authorization.

Yes, our services are highly flexible. Care schedules can be adjusted according to patient needs, whether you require additional hours, more frequent visits, or a change in the type of care provided.

Yes, all nurses and caregivers undergo thorough background checks, including criminal record screenings and reference verifications, to ensure safety and reliability. Only qualified and vetted professionals join our team.

We provide regular updates to families, including reports and feedback sessions. Our registered nurses conduct periodic check-ins to maintain high standards and ensure that patients are comfortable and receiving quality care.